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What payment methods do you accept?
We accept payments via Visa, MasterCard or Netbanking.
We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.
Is it safe to shop online using my Debit card or Credit Card?
All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
What is the process for Cash On Delivery (COD) purchase?
When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
Is there a charge for Cash on Delivery purchases?
There is a non-refundable convenience charge of Rs. 65 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.
Is there a purchase limit for Cash on Delivery purchase?
Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking, Creditcard or debitcard
How can I pay if COD option is not available on my address?
If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by HanniBanni.com. You pay only the amount that you see in your order summary.
What should I do if my payment fails?
In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@HanniBanni.com or please give us a call with your order number for any clarification
I see debit transactions in my Bank Statement from HanniBanni.com but I have never shopped with HanniBanni.com. What do I do?
If you see any charges on your credit/debit card for purchases made on HanniBanni.com but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.
Why isn't COD available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.
Why is tax being charged?
Tax represents Value added tax (VAT) or Central Sales Tax (CST) that is collected and deposited by HanniBanni.com to the government authorities.
How is the tax amount calculated?
HanniBanni.com is bearing tax for all products. However, in exceptional cases where the total discount (including sale discount, bundle discount, coupon discount); is 20% or higher; is applied following logic is applied to calculate the tax:
For shoes, if the applicable tax is more than or equal to 10%, a flat 10% tax is collected on the paid price from customer and the balance tax amount is funded by HanniBanni.com.
For shoes, if the applicable tax is more than or equal to 5% but less than 10%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by HanniBanni.com.
For rest all categories, if the applicable tax is more than or equal to 5%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by HanniBanni.com.
Will tax amount be refunded in cases I return/cancel my order?
Yes. In case of refund/cancellation the entire amount, including the tax collected, is returned. In case only a part of your order is returned, tax amount charged corresponding to those items also will be refunded.
Do I need to pay tax again in case I exchange an item/order?
No, you don’t need to pay tax again in case you exchange an item/order.
Do you accept International Card?
Yes. We are one of the very few online shopping sites in India that doesn't create geographical boundaries in the world of fashion.
Your Billing Address should be the same as your Shipping Address in India. This does not in any way affect the success of your transaction.
There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to HanniBanni.com. This is to provide a safe and secure shopping experience to our customers.